At Idolem Hot Yoga Chaud, we value your privacy. We take the protection of your personal data to heart and we are determined to act with complete transparency with regard to it.

This Privacy Policy clearly explains to you the types of information we collect, why we do it, the partners with whom we may share it, as well as your rights to access, modify or correct this data. When we refer to "Idolem Hot Yoga Chaud", or use the terms "we", "us" or "our", we are referring to our company.

We would like to emphasize our unwavering commitment: your data is treated with the greatest respect and we refrain from selling it to third parties.

This policy applies specifically when you browse the site https://www.idolem.com/. We invite you to consult it carefully to understand in what context you share your information with us and how we ensure its use. By browsing our site, you consent to the use of your data as described in this Policy.

To provide you with optimal understanding, we have identified the specific situations where your information may be shared with us and how we treat it.

The policy is divided into several sections:

• Discover Idolem Hot Yoga Chaud
• Register, subscribe and/or purchase from Idolem Hot Yoga Chaud
• Contact Idolem Hot Yoga Chaud customer service

This privacy policy explores the management of your data in its different sections. It covers the use of your information, the conditions of its sharing, your access and management rights, the protection of your data, as well as the means of contacting us.

1. Discover Idolem Hot Yoga Chaud

When you are looking to find out more about Idolem Hot Yoga Chaud, by contacting us or subscribing to our newsletter, you are likely to visit our website. During this visit, we collect various information.

We collect: 

• Your IP address.
• Data via cookies or similar technologies, which include:
• Your browser type and version.
• The referring page that directed you to our site.
• The duration of your visit and the time spent on each page.
• The date and time of your access.
• The identification and language of your browser.
• Your operating system.
• Your geographic location.
• Your activities on our site (for example, sections consulted).
• The information you provide to us during your first contact.

Why do we collect this data?

The information we collect helps us understand how our website is used. This allows us to improve it, strengthen its functionalities and adjust it to best meet the expectations of our users. In addition, this data strengthens the quality of our service and facilitates our communications, to guide you effectively towards the information you are looking for.

Legal basis

The collection is justified by our legitimate interests in improving our services, and yours, in particular to respond to your requests and facilitate our interactions.

Namely

The information obtained via cookies does not allow us to identify you. You have the option to refuse the use of cookies, either via your browser settings or via a pop-up window on our site. However, this refusal could limit your access to certain features of our website.

2. Register, subscribe and/or purchase from Idolem Hot Yoga Chaud

When registering and/or purchasing our packages or passes

On our site and the platform of our affiliated partner (Bsport), we collect information such as your first name, last name, email address, postal address, telephone number and preferred language. Additional data on your needs, habits and preferences regarding physical training are also collected.

Objective

This data is essential to carry out the transaction of your subscription, your registration for our events and/or courses and your product purchases, then ensure optimal advice and follow-up with our students.

Legal basis

Collection is essential for the completion of your subscription, your registration for our events and/or courses and your product purchases. It responds to the legitimate interest of the student, who wishes to access the services and products acquired, and that of Idolem Hot Yoga Chaud to guarantee remuneration for the services provided.

To note

Refusal to provide the requested information may prevent your purchase/registration/subscription from being completed.

3. Contact Idolem Hot Yoga Chaud customer service

Contact with our customer service

If you encounter a problem and wish to contact our customer service, we will collect data such as your first and last name, email address, telephone number and other relevant information to trace your transactions.

Objective

This information allows us to quickly identify you and address your questions or concerns.

Legal basis

Collection is essential to ensure accurate identification and effectively meet your needs.

Use of your data

When you provide us with your personal information through our site, you agree to the terms of this Policy. It is also your responsibility to respect and protect the personal information of third parties.

This is how we use your data:

• Site Optimization: Improve our site by adding new features, performing research and maintaining its current performance.
• Customer service: Get to know our students better in order to guide them towards the courses that are best suited to them based on their tastes, health history and needs and offer them impeccable advisory service.
• Analysis: Develop statistics to guide our business strategies.
• Communication: Contact you for marketing, advertising or account management needs.
• Obligations: Ensure we honor our contractual and legal commitments to you.
• Update: Update our records.
• Purchase tracking: Ensure accurate tracking of your courses and subscriptions.

Use of cookies

When you browse our site, we use cookies and other similar technologies to collect certain information.

A cookie is a small file that stores data, such as an anonymous unique identifier. They are saved either on the user's computer or device, and help us personalize your browsing experience each time you visit.

For more information on our use of cookies, see the cookie policy banner accessible on our site.

Sharing your data: with whom and why

• We would like to reassure you: your personal information is never sold. They are only shared in accordance with the terms of this Policy. 
• By accepting this Policy, you understand that we may share your data with:
• Third-party providers: As part of our business, certain services require us to share your data with third parties. This may include our marketing agency or technology providers. These providers only collect, use and disclose your information to the extent necessary to carry out the services they provide to us.
• Third Party Privacy Policy: Some of our third party providers have their own privacy policies regarding the information we are required to provide to them. It is essential to review these policies to understand how your data will be processed.
• Redirection to other sites: If you are redirected to another site or application, please note that this Policy no longer applies. Make sure you are aware of the policies of these third-party sites.

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List of our IT suppliers and link to their privacy policy (here are some examples, please adapt according to your situation)

• GoDaddy.com (web hosting – Canada): https://www.godaddy.com/en-ca/legal/agreements/privacy-policy  
• Bsport (schedule management, reservations, payment, email marketing, forms and signing of agreements and releases – Spain): https://pro.bsport.io/en/legal  
• Shopify (online sales – United States): https://www.shopify.com/ca/legal/privacy  
• Facebook / Instagram (ad analysis – United States): https://www.facebook.com/privacy/policy/ 
• Google (data analysis – United States): https://policies.google.com/privacy?hl=en-US 
• To prevent the collection of your data by Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en   
• To personalize advertisements appearing on the different Google platforms: http://www.google.com/settings/ads   
• Webflow (content management system – Global): https://webflow.com/legal/privacy   
• Typeform (registration forms, agreement and contract – United States) https://www.typeform.com/help/a/security-privacy-standards-at-typeform-9350912237844/  
• Stripe (payment management – ​​Ireland) https://stripe.com/en-ca/privacy 

Disclosures under legal constraints

We may be required to share your information in the following cases:

• To comply with legal obligations or comply with legal process.
• To defend the rights or property of Idolem Hot Yoga Chaud
• To ensure the security of our website, our users and their information.

Transfers linked to business transactions

In the event of a change of control of Idolem Hot Yoga Chaud, whether by sale, merger, liquidation, restructuring or acquisition, your data could be affected. This information would only be used to finalize the transaction. We will only share it without your consent if we are required to do so by law. We undertake to guarantee the confidentiality of this information and to delete it if the transaction does not go through or if it is no longer necessary for its completion.

External links

Please be aware that links on our website may redirect you to other sites. We are not responsible for the privacy practices of these third party sites. We therefore invite you to consult their confidentiality policy.

Your rights relating to your personal data

Under data protection laws, you have specific rights regarding your personal information. Here is a detailed overview of these rights:

1. Access to your data: You can ask us to access your data to consult it. To ensure the security of your information, we may ask you for additional information to verify your identity.
2. Rectification of your data: If you find an inaccuracy in your data, you have the right to ask us to rectify it.
3. Erasure of your data: You can request the deletion of your personal data. However, we may be required to retain it for legal reasons.
4. Object to processing: You may object to our processing of your data unless we have legitimate grounds overriding your rights, or for legal reasons.
5. Restriction of processing: In certain circumstances, such as the inaccuracy of your data, its unlawful processing or the need to retain the data for legal reasons, you can ask us to limit its processing.
6. Portability of your data: You can ask us for a copy of your data in an accessible format.
7. Withdrawal of consent: If you have previously consented to the processing of your data, you have the right to withdraw this consent at any time.
8. Make a complaint: If you believe that we are not complying with data protection laws, you have the right to complain to the competent authority.

Access and management of your information

If you wish to consult, modify or delete your personal data, please send us your request via the section Contact us on our site, at info@idolem.com or by using the contact details mentioned at the end of this policy. In order to efficiently process your request, please provide us with sufficient details so that we can identify you.

Storing your data

The data we collect is stored on Bsport servers, located in Barcelona.

Storing Duration

We retain your information for as long as necessary to fulfill the purposes for which it was collected or to comply with our legal obligations. Once this period has expired, or in the event of withdrawal of your consent, your data will be deleted. Upon simple request, we can confirm this deletion.

Security measures

We implement security measures to protect your personal data against loss, unauthorized access or any form of unlawful processing. Our site uses the HTTPS protocol in particular and is secured by an SSL certificate. If you have any concerns about the security of your data, do not hesitate to contact us via our section Contact us on our site, at info@idolem.com or by using the contact details mentioned at the end of this policy. 

Age of consent

We do not knowingly collect information from individuals under 16 years of age. If a parent or guardian becomes aware that a minor under the age of 16 has transmitted data to us without parental authorization, they should contact us. In case we notice the receipt of such data without proper consent, the same would be deleted immediately.

Commission d’accès à l’information du Québec (CAI)

If our response to a request relating to your personal information does not satisfy you, you have the right to contact the Commission d'accès à l’information du Québec. This entity is responsible for monitoring data processing practices in Quebec.

Contact details :

Bureau 900, 2045 Stanley Street, Montreal (Quebec) H3A 2V4

514 873-4196 | Toll-free telephone: 1 888 528-7741

Fax: 514 844-6170

📧 cai.communications@cai.gouv.qc.ca

https://www.cai.gouv.qc.ca/english 

Policy Updates

We may make changes to this Privacy Policy. We therefore invite you to consult it regularly. Any update will be effective as soon as it is published on our site. If there is a major change, a notification will be posted here to keep you informed.

Contact us

For any questions, to access your data, correct it, delete it, or simply obtain more information, you can contact us at:

Idolem Hot Yoga Chaud

43, Boul. Samson, Suite 373, Laval H7X 3R8 (Quebec)

info@idolem.com

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